• The treats are dehydrated low for 10 to 12 + hours to lock in nutrients and smelling fresh.
• No colours or preservatives used in any products.
• Because these treats are handmade, hand rolled, cut and baked. They may not be perfectly uniform or exactly shaped as in image. However, the quality and ingredient will not change.
• All the treats are OAT FREE, PELLETS FREE. Please check the ingredient list before purchasing.

• All the treats no preservatives so we recommended to use by the expiry date on the label – most of the treats will last 4 to 6 months from the date of the order place as it will be freshly bake. However, the treats may well still be ok after the date range depend on how you store it. if you store it correctly.
• Once you receive the products, please keep it air tight, in a cool, dark, dry place such as cupboard.

Our dedication to purity and natural ingredients means we avoid adding preservatives, sugar, or binders to our products. While this results in a shorter shelf life, we prioritize freshness and quality over extended preservation. We believe in offering products that are pure and natural, without compromising on taste or health benefits.

Our delicious treats are crafted in our commercial-style home base kitchen. Picture stainless steel surfaces and bustling mixing machines—it's like mission for creating top-notch treats! We pour our passion into every batch, ensuring the highest quality.

If you can't find what you're looking for on our website or if you'd like a custom order, please reach out to us. We're here to accommodate your specific needs and preferences. Simply contact us, and we'll be delighted to assist you!

We believe in using only the best standard products. We never compromise by using frozen imported fruits or overripe ingredients. Our discerning fluffy clients can taste the superior quality in every bite. We're committed to providing top-tier ingredients to ensure the highest satisfaction for our fluffy clients.

Our treats are suitable for any mammal that incorporates hay into its diet, including Rabbits, Guinea Pigs, Rats, Hamsters, Mice, Horses, Sheep, Alpaca, and more. However, it's important to always check our list of ingredients to ensure that our treats meet your individual pet's specific dietary needs. Each animal has its own requirements, and we prioritize providing safe and healthy options for all furry friends.

Please allow up to 1 week for your orders to be dispatched. Because the treats are dehydrated on low heat for 10 to 12+ hours or longer depend on the ingredients to lock in nutrients and keep them smelling fresh.

Regular Post: 5 -7 Business Days

Express Post Satchel: 2-4 Business Days

Local Pick Up Available at Boxhill Centre (Please message us to arrange time)

Regular Post: 1-2 weeks, and can take up to 4 weeks during pandemic and depending on the countries.

Local duties and taxes are the responsibility of the customer.
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There are restrictions with what can be imported to certain locations, please familiarise yourself with your local import regulations as we take no responsibility for deliveries confiscated by customs to the extent permitted by law.
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Please feel free to contact us to discuss your requirements or if any part of the policy is unclear and you seek clarification.

We don't accept returns, exchanges or cancellations.

Please contact us if you have any issues with your order.